Company Name : Unisys India
Designation : Technical Support Rep(Voice)/Customer Support Rep(Non-Tec Voice)
Eligibility : Any Graduate
Location : Bengaluru/Bangalore
Experience: 0 - 4 Years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Type : BPO/ITES
Last Date: Tuesday to Saturday
Job Details :
Job Type: Full Time
Hiring Process: Interview.
Job Description:
Key Responsibilities:
Takes end-to-end ownership of End User Issues till resolution and follow up as mandated by the process requirements
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to the Remote Support Engineering staff or Field Engineering
Provides technical support for internal and external customers
Escalates complex problems to higher level of expertise within the organization
Responsible for providing the first-line of after-sales telephone technical support for hardware, operating systems, sub-systems and/or applications for customers and/or employees
Core Competencies:
• Excellent communication skills - written and verbal
• Ability to work in a pressurized environment and able to deliver against a tight timescale
• Act independently and be self motivated
• Excellent problem solving and customer service skills
• Drive for results
• Attention to detail
• Customer focus
Company Profile :
Unisys designs, builds, and manages mission-critical environments for businesses and governments who have no room for error. Because we have a deep understanding of high-volume, transaction-intensive, and secure computing, we can partner with our clients to deliver operational efficiencies, reduced complexity, increased productivity, and peace of mind.
The 136-year history of Unisys is one of reliable, technically excellent, tenacious people – people helping businesses and governments protect their assets and apply information technology to achieve new levels of competitiveness and success.
2009 – Unisys announces new, focused strategy building on the company’s strengths in the growing markets of security, data center transformation and outsourcing, end user outsourcing and support services, and application modernization.
Full Job Description :
Key Qualifications:
• Experience: 0-4 years (handling calls)
• Education: PUC & above
• Excellent verbal and written communication skills
• Willingness and ability to work in shifts (24 x 7)
• Good knowledge on operating systems, hardware, networking and MS applications
• Multitasking and coordination skills
• Must be a team player
• Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Dates : All Weekdays
Contact:
Unisys India Pvt Ltd
Purva Premier 135/1, Residency Road,
BANGALORE,Karnataka,India 560025
APPLY NOWDesignation : Technical Support Rep(Voice)/Customer Support Rep(Non-Tec Voice)
Eligibility : Any Graduate
Location : Bengaluru/Bangalore
Experience: 0 - 4 Years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Type : BPO/ITES
Last Date: Tuesday to Saturday
Job Details :
Job Type: Full Time
Hiring Process: Interview.
Job Description:
Key Responsibilities:
Takes end-to-end ownership of End User Issues till resolution and follow up as mandated by the process requirements
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to the Remote Support Engineering staff or Field Engineering
Provides technical support for internal and external customers
Escalates complex problems to higher level of expertise within the organization
Responsible for providing the first-line of after-sales telephone technical support for hardware, operating systems, sub-systems and/or applications for customers and/or employees
Core Competencies:
• Excellent communication skills - written and verbal
• Ability to work in a pressurized environment and able to deliver against a tight timescale
• Act independently and be self motivated
• Excellent problem solving and customer service skills
• Drive for results
• Attention to detail
• Customer focus
Company Profile :
Unisys designs, builds, and manages mission-critical environments for businesses and governments who have no room for error. Because we have a deep understanding of high-volume, transaction-intensive, and secure computing, we can partner with our clients to deliver operational efficiencies, reduced complexity, increased productivity, and peace of mind.
The 136-year history of Unisys is one of reliable, technically excellent, tenacious people – people helping businesses and governments protect their assets and apply information technology to achieve new levels of competitiveness and success.
2009 – Unisys announces new, focused strategy building on the company’s strengths in the growing markets of security, data center transformation and outsourcing, end user outsourcing and support services, and application modernization.
Full Job Description :
Key Qualifications:
• Experience: 0-4 years (handling calls)
• Education: PUC & above
• Excellent verbal and written communication skills
• Willingness and ability to work in shifts (24 x 7)
• Good knowledge on operating systems, hardware, networking and MS applications
• Multitasking and coordination skills
• Must be a team player
• Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Dates : All Weekdays
Contact:
Unisys India Pvt Ltd
Purva Premier 135/1, Residency Road,
BANGALORE,Karnataka,India 560025
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