Tuesday, November 30, 2010

Serco Bpo Hiring for Freshers - 400 Opening

Company Name : Serco BPO

Designation : Interviews on 1st,2nd and 3rd dec
400 Opening(s)

Eligibility :
UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization
Type : BPO/ITES
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Experience : 0 - 3 Years
Location : Delhi, Delhi/NCR, Gurgaon
Last Date : Walkins

Job Description :

Dear candidate,

We have some great openings with us in day shifts for Amex Process. It is a premium outbound sales process of Credit cards & Insurance campaign.

Process : Insurance & Credit Cards.

Comm Skills : excellent english

Work Timings : 9:30 AM to 6:30 PM(day shift completly)

Salary : 8-15K

Working Days : 6(Mon-Sat)

Transport provided

Job Location : Gurgaon

walk in at Serco BPO Plot No.17, Sec-18, Udyog Vihar, Near Sarol mod Gurgaon
(Mention Sanal  Singh on top of your resume for reference)

Thanks

Sanal Singh

HR Executive

Serco bpo India operations

Company Profile :

Exciting, demanding and rewarding - three words that sum up the working day at Serco. For our long term success we depend on the talents of our people, whether they're new to us or they've already established a career for themselves here.
That's why we encourage and reward initiative and ambition at every level within the organisation. And through comprehensive training and development programmes we give people everything they need to fulfil their potential - and, we hope, sometimes to surprise themselves with what they achieve. Because in contrast to many businesses Serco has a less formal and rigid approach, people aren't boxed into jobs - they have the opportunity to shape their own roles here.   
 

As the company grows, so do the opportunities available to our employees. Serco offers plenty of scope for career progression - but don't just take our word for it. Find out more about some of the people who have seen their careers take off at Serco. We are currently recruiting a wide range of both customer service and technical specialists to join our team on our exciting new Dubai Metro project in the Middle East.

Full Job Description :

# Deal directly with customers either by telephone, electronically or face to face
# respond promptly to customer inquiries
# handle and resolve customer complaints
# obtain and evaluate all relevant information to handle inquiries and complaints
# perform customer verifications
# process orders, forms, applications and requests
# direct requests and unresolved issues to the designated resource
# manage customers' accounts
# keep records of customer interactions and transactions
# record details of inquiries, comments and complaints
# record details of actions taken

Dates : Walkins

Contact :


Serco BPO

Apply Here

Tech Mahindra Hiring for ABY

Company Name : Tech Mahindra

Designation : ABY-TEAM LEADER OPERATIONS DOMESTIC PROCESS - 20 Opening(s)

Eligibility :    
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Type : BPO/ITES
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Experience : 2 - 5 Years
Location : Noida
Last Date : Walkins

Job Description :    

* Walk in for Team Leader Operations Domestic Telecom process at Techmahindra Ltd, A-100 ,Sec-58,Noida between 12 pm to 4 pm. PLEASE CARRY 2 RESUME,1 PASSPORT SIZE PHOTOGRAPH AND PHOTO ID PROOF WHILE COMING FOR THE INTERVIEW
* Graduates with prior experience of more than 1 year as Team Leader in a Domestic telecom process(Voice or Backend)
* Willingness to work in 24*7  BPO environment.

* Ready to join immediately.
* Excellent knowledge of Inbound Call centre Operations managment.
* Well versed with Telecom process terminologies.
* Good knolwege of AHT Calculation,Shrinkage,SLA etc.


Candidates from Telecom background only need to Apply.

Passport is Mandatory

Company Profile :

Tech Mahindra is part of the US $7.1 billion Mahindra Group, in partnership with British Telecommunications plc (BT), the world’s leading communications service provider. Focused primarily on the telecommunications industry, Tech Mahindra is a leading global systems integrator and business transformation consulting organization. Tech Mahindra has recently expanded its IT portfolio by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra’s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. The solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BPO. With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Full Job Description :    

# Act as a vital link between the Client and the Operations team. Attend client calls, interact with clients frequently and communicate feedback to the operations team.
# Control cost through effective utilization of personnel, materials and equipment.
# Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered.
# Contribute in the preparation of the team Profit and Loss statement on a monthly basis
# Should be flexible to come in rotation shifts, during day, night and weekend shifts
# Should have a minimum of 4 years of work experience, and 2 years of supervisory role in a voice background

Dates : Walkins

Contact :    


ABHIJEET SINGH
Techmahindra Ltd

Apply Here

Serco Recruits for Tele Marketing Executives

Company Name : Serco BPO

Designation : Looking for Tele Marketing Executives / Customer Care Executives

Eligibility :
UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required
Type: Telecalling/Telemarketing Exec.
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Location : Delhi, Delhi/NCR
Experience : 0 - 2 Years
Last Date : Walkins

Job Description :

* We are calling FRESHERS to join our company.
* Its a Day Shift BPO.
* Grab on the offer!
* Openings in both- Inbound & Outbound.
* To provide qualified leads and book appointments for the sales team, to generate new business.
* To follow up marketing campaigns and events to generate new prospect leads by telephone, identifying and
qualifying opportunities for new business.
*  To engage and interact with decision makers at a senior level to identify new and emerging business opportunities.
* To build effective relationships with potential clients and existing customers, by use of appropriate questioning,
clarification and language.
* To identify and qualify opportunities for cross selling Causeway products to generate business and increase
profitability.

Company Profile :

Serco is a leading service provider in the international and domestic BPO markets in India.Serco BPO (formerly Infovision) delivers voice-based solutions, database management and back office support services for Indian and international customers. Our Services:Our key service areas include customer interaction centres, direct marketing, loyalty programmes and software solutions for CRM services. Serco BPO services clients from diverse industries like retail, telecom, entertainment, IT, consumer goods, banking and insurance.

  Our Philosophy:Serco BPO’s business philosophy is focused on relentless pursuit of excellence and quality in all spheres of our activities. We have a strong technology focus with over 60 software professionals focused on building and supporting the latest software and technology platforms to help us serve our customers better.

Full Job Description :


Hi

A Leading BPO in West Delhi - SERCO BPO PVT. LTD. announces massive openings .


We Offer:


* Day Shifts
* Fixed Salary
* Corporate Culture
* Great Incentives
* Smart Freshers can apply!!

Contact us as soon as Possible!

We are looking for candidates who can talk to People over the phone regarding offering services and resolving their Queries.

We are looking for candidates who are absolutely comfortable with Hindi and English both the Languages.

Position - Tele Marketing Executives / Customer Care Executives

Timing - Fixed Day Shift

Salary- 7 - 9 K + incentives

To grab on the spot offer, contact us as soon as possible.

Thanks and Regards,

Isha Sachdeva
Sr. H.R. Executive
SERCO BPO -India OPerations

Dates : Walkins

Contact :

Isha Sachdeva
Serco BPO
A- 14/2 Naraina Industrial Area, Phase-II
Naraina.
NEW DELHI,Delhi,India 110028

Apply Here

TCS Hiring for Quality, Quality Reviewer

Company Name :     Tata Consultancy Services

Designation:
  Quality, Quality Reviewer

Eligibility:
  Any Graduate
Location:
     Kolkata
Type: 
BPO/ITES
Functional Area: 
ITES/BPO/KPO, Customer Service, Ops.
Experience:  
3 - 9 Years
Last Date:    Walk-ins

Job Details :

Job Type:
Full Time
Hiring Process:
Written-test, Interview.

Job Description:

Candidates should preferably be into a Corporate Quality role.
BPO exposure preferable.
Should be willing to work extended hours.

Qualifications & Skills

• Bachelor’s degree in any stream
• 5-6 years of relevant experience
• Understanding of Utilities and Media Domain will be an added advantage
• Green Belt Training / Certification (Mandatory)
• Related Quality certifications e.g. LEAN, SIX SIGMA
• Understanding of Quality systems like ISO 9001 etc.
• Understanding of Six Sigma, Lean, & structured problem solving methodologies.
• Awareness of Information Security Standard like ISO 27001
• Awareness Of Microsoft Office
• Awareness of Minitab, Visio and Microsoft Project.

Behaviors / Competencies

• Time Management Skills
• Ability to be flexible
• Analytical Skills
• Communication Skills
• Effective Communication-Written & Verbal
• Good interpersonal skills including how to be a team player
• Attention to detail and the ability to identify issues and propose solutions are essential

Interested candidates can mail their CV to kersi.s @ tcs.com with the following detais:

Sub Line: QR - Kolkata

Current Org.:
Current Designation:
Total Exp.:
Relevant Exp.:
Current CTC:
Current Location:
Willingness to relocate:


Company Profile:

At TCS, we achieve real business results that allow you to transform, and not just maintain, your operations. Our IT services, business solutions and outsourcing bring you a level of certainty that no other competitor can match. You will experience your requirements being met on time, within budget and with high quality; greater efficiency and responsiveness to your business; and the ability to shift investment to strategic initiatives rather than tactical functions.

Full Job Description :

Purpose of the Job: To conduct independent Quality assurance activities and report observations to the Project Managers at TCS, Initiate and drive various improvement Projects

Job Responsibilities:

• To conduct Quality Assurance tests on various activities of project teams.
• To conduct internal Quality audits for Integrated Quality Management System.
• To help project teams analyse and plan counter measures for Internal Quality Audit observations.
• To identify improvement opportunities in co-ordination with Project Managers in the areas of Quality and Productivity.
• To complete improvement projects using six sigma techniques like DMAIC, Lean etc.
• To assist teams in compliance to ISO audits. Initiate and drive various improvement Projects
• Compile Monthly Process performance report and publish to appropriate Stakeholders

Performance parameters for the Role:

• Should be able to identify improvement opportunities and materialize them.
• Should be able to provide inputs to teams in order to reduce defects and improve Quality of processes.
• Should be able to conduct audits in accordance to Quality Management systems.


Dates :      Walk-ins

Contact:
Jasvinder Arora
Tata Consultancy Services


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Sunday, November 14, 2010

Accenture - Technical Support Service(ISP) - Voice ( Freshers)

Company Name : Accenture

Designation:  Technical Support Service(ISP) - Voice ( Bangalore candidates only)

Eligibility:  B.A, B.B.A, B.Sc, BCA- Computers, Diploma & Other Graduate
Location:    Chennai
Type BPO/ITES
Functional Area:  ITES/BPO/KPO, Customer Service, Ops.
Experience:   0 - 1 Years
Last Date:    Walk-in Interview

Job Details :
 
Job Type: Full Time
Hiring Process: Written-test, Interview.

Job Description:

Accenture, one of the world's leading management consulting, technology services and outsourcing companies, is looking for young, enthusiastic professionals for Voice openings in Bangalore for its BPO operations.

We are looking for

Undergraduates (XII standard) with more than 6 months of work experience in BPO

Graduates / Post Graduates / Diploma Holders with any exp

B.E/B.Tech graduates with an aggregate of less than 55% and must have prior voice exp for a minimum of 6 months.

Candidates with backlogs/arrears in their degree are not eligible

Company Profile:

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With approximately 177,000 people serving clients in more than 120 countries, the company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009.

Accenture has been operating in India since 1987. Today, Accenture serves more than 350 global clients, including Fortune Global 500 companies, through its operations in Bangalore, Chennai, Delhi, Hyderabad, Mumbai and Pune. India is also an integral part of the Accenture Global Delivery Network, a global network of more than 50 integrated delivery centres around the world. The network provides clients with a smooth delivery of services from multiple geographic locations, with coverage 24 hours a day and seven days a week. There are a number of big questions you’re bound to be mulling over before you decide to apply to Accenture or not. Things like how the Accenture business in India is structured, who our leaders are, what client successes we have achieved and skills our people possess. You can click on the links below to learn about all of these areas and more.

Full Job Description :

Fresher or experience in voice-based technical support
should have knowledge of troubleshooting in internet support services for clients
Should have excellent verbal and written communication skills
Should be able to diffuse volatile situations when distressed or irate customers call for support
should be able to deliver quality customer service and technical service support for clients
Job profile deals in semi – tech process
Fresher can also apply

Experience : 0-5 years

If this is the opportunity you are looking for please get back to us with your updated resume.

For more details please contact,
Preetham.D
Accenture

Bang 6 - Divyasree Techno park, SEZ, Sy No.36/2, Kundalahalli Village, K R Puram, Hobli, Whitefield, Bangalore- 560 066.

Dates :     Walk-in Interview

Contact:    Accenture

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Siemens Opening for Voice Process

Company Name : Siemens

Designation:  Opening for Voice Process - 20 Opening(s)

Eligibility:  B.A, B.B.A, B.Sc, BCA- Computers, Diploma & Other Graduate
Location:    Chennai
Type:  BPO/ITES
Functional Area:  ITES/BPO/KPO, Customer Service, Ops.
Experience:   0 - 1 Years
Last Date:    All Weekdays

Job Details :
 
Job Type: Full Time
Hiring Process: Written-test, Interview.

Job Description:

• Completely in to voice end process.
• It’s into pure inbound customer support operation.
• UK based process.
• Shift timing : 1:30 p.m to 10:30 p.m and 4:30 to 1:30 a.m
• Provided with both pick and drop facility
• Food would be provided.
• 5 days a week ( Monday – Friday) and week end off.

Company Profile:

  Our Industry Sector is the world’s No. 1 supplier of manufacturing, transportation, building and lighting systems. With our end-to-end automation technologies and a comprehensive array of industry solutions, we’re increasing the productivity, efficiency and flexibility of our customers in the industry and infrastructure segments.

To respond faster and more flexibly to customer needs, we’re sharpening our focus on integrated technologies and cross-Sector platforms. Our energy-efficient products and solutions are also making an important contribution to environmental protection. With our IT-based integration of product planning and production, we’re the only supplier worldwide that can accelerate manufacturing processes at every stage of the value chain. For many products, we reduce time-to-market by up to 50 percent, boosting customer competitiveness to unprecedented levels.

Full Job Description :

Candidate Criteria:

• Candidate with good voice quality.
• Graduate or Diploma holders who have completed their 10+2+3 years of graduation.
• Looking out for fresher and experienced and when it comes to exp candidates they should have minimum of 8 months to 1 year of exp in BPO process.
• Not looking out for candidates who are waiting for their results.
• Not looking out for candidates who have completed their B.E, B.Tech, M.B.A, M.C.A and M.Sc IT.

Interested candidates please walk in for the direct interview on

2.11.10 at 10.00 a.m to 4 p.m,

in the below mentioned address,

Siemens Information Processing System

Sri Sai Square, 2nd Floor,
153, Arcot Road, Valasaravakkam
Landmark - Near Rakshith Hospital
Chennai - 600087, Tamilnadu, India

Dates :     All Weekdays

Contact:      Siemens

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Honda Motorcycle Scooter India

Company Name : Honda Motorcycle Scooter India

Designation:  Senior Executive - Fun Biking (Motor Support)

Eligibility:  Any Graduate
Location:    Bengaluru/Bangalore
Type:  BPO/ITES
Functional Area:  ITES/BPO/KPO, Customer Service, Ops.
Experience:   0 - 5 Years
Last Date:    Mon - Fri(daily)

Job Details :
 
Job Type: Full Time
Hiring Process: Written-test, Interview.

Job Description:

B.E/B.Tech/Diploma. Parts Procurement & its inventory.

Vehicle dispatching to chennai. Organising Gymkhana activity.

Promote branding of the company through racing activity.

Pre & post event preparation for Racing vehicle.

Discuss & finalise the modification in vehicles for racing.

Conducting Fun Biking contest.

Ensure adequate inventory & proper system to maintain for parts required in racing.

Company Profile:

The HMSI factory is spread over 52 acres, with a covered area of about 85,815 square meters at Manesar, Gurgaon district of Haryana. The foundation stone for the factory was laid on 14th December 1999 and the factory was completed in January 2001. The initial installed capacity was 100,000 scooters per year, which has reached 6,00,000 scooters by the year by 2007 and motorcycle capacity shall be 4,00,000 per annum. The total investment outlay for the initial capacity was Rs. 215 crores and now the accumulated investment is 800 crores.

HMSI operates on a principle, which is followed worldwide by all Honda companies. Maintaining a global viewpoint, we are dedicated to supplying products of the highest quality, yet at a reasonable price for worldwide customer satisfaction. Honda's philosophy is based on the company's guiding principle and advocates 2 fundamental beliefs:

Our fundamental design philosophy seeks to maximise space and comfort for people, while minimising the space required for mechanical components. With this aim in mind, Honda's R&D activities include product-specific development and fundamental research. Let's talk about few of the advanced technologies that we have:

Full Job Description :

B.E/B.Tech/Diploma. Parts Procurement & its inventory. Vehicle dispatching to chennai. Organising Gymkhana activity. Promote branding of the company through racing activity. Pre & post event preparation for Racing vehicle. Discuss & finalise the modification in vehicles for racing. Conducting Fun Biking contest. Ensure adequate inventory & proper system to maintain for parts required in racing.

Keywords: Organising Gymkhana activity. Promote branding of the company through racing activity. Pre & post event preparation for Racing vehicle

Dates :    Mon - Fri(daily)

Contact:
Honda Motorcycle Scooter India Pvt Ltd
plot no. 1 sec. 3 IMT Manesar
GURGAON,Haryana,India 121104

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