Job title: Customer Service Officer
Role & Responsibilities:
The CSO would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.
Deliverables of the Role
1. Achieve sales targets through personal selling (visiting market) and driving RS system.
2. Analyze how to improve the competitive position in the market through improved customer service.
3. Negotiate with his RS and develop his people on managing customers to obtain more business.
4. Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
5. Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps) and training the RS Sales team to deliver the numbers.
6. Within budget limits for brand activities organise promotion activities in consultation with the superiors. Also responsible for freezer productivity and positive assurance.
7. No Location constraint. Flexibility across South.
8. Fluency in local language (Telugu) and willingness to pickup / learn other South Indian languages.
9. Candidates must be open to travelling.
Required Experience: Should have a work experience of at least – 1-2 years experience in selling in preferably FMCG Company
Education: Graduate, B. Com, B. Sc. In Mathematics, Physics, Economics; MBA in Sales & MARKETING (Preferred)
Industry preference: FMCG Only
Age Limit: Must be below 26 Years, Local candidates are not preferred.
Specific language requirement for the role: English & Hindi
About Hindustan Unilever:
Hindustan Unilever Limited (HUL) is India's largest Fast Moving Consumer Goods Company, touching the lives of two out of three Indians with over 20 distinct categories in Home & Personal Care Products and Foods & Beverages. The company’s Turnover is Rs. 20, 239 crores (for the 15 month period – January 1, 2008 to March 31, 2009).
HUL is a subsidiary of Unilever, one of the world’s leading suppliers of fast moving consumer goods with strong local roots in more than 100 countries across the globe with annual sales of €40.5 billion in 2008. Unilever has about 52% shareholding in HUL.
Hindustan Unilever was recently rated among the top four companies globally in the list of “Global Top Companies for Leaders” by a study sponsored by Hewitt Associates, in partnership with Fortune magazine and the RBL Group. The company was ranked number one in the Asia-Pacific region and in India.
The mission that inspires HUL's more than 15,000 employees, including over 1,400 managers, is to “add vitality to life". The company meets everyday needs for nutrition, hygiene, and personal care, with brands that help people feel good, look good and get more out of life. It is a mission HUL shares with its parent company, Unilever, which holds about 52 % of the equity.
HUL’s heritage dates back to 1888, when the first Unilever product, Sunlight, was introduced in India. Local manufacturing began in the 1930s with the establishment of subsidiary companies. They merged in 1956 to form Hindustan Lever Limited (The company was renamed Hindustan Unilever Limited on June 25, 2007). The company created history when it offered equity to Indian shareholders, becoming the first foreign subsidiary company to do so. Today, the company has more than three lakh resident shareholders.