Urgent Openings @ TATA Business Support Services

Company Name : TATA Business Support Services

Designation:  Quality Executive

Eligibility:  Any Graduate
Location: Hyderabad / Secunderabad
Type:  BPO/ITES
Functional Area:  ITES/BPO/KPO, Customer Service, Ops.
Experience:   1 - 2 Years
Last Date:  Weekdays

Job Details :
 
Job Type: Full Time
Hiring Process: Written-test, Interview.

Job Description:

* Monitoring the required number of calls and giving accurate feedback to CCE’s

* Implement key initiatives for process improvement

* Constant updation of call center core processes

* Understand customer expectations and build in the required changes into the processes

* Collecting data and creating reports that would provide Daily operational feedback to the client on the operations.

* To actively participate in the call calibrations

* Familiarize & Adhere to TBSS information security & quality policies and standards that relate to one's work.

* Protecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids & passwords.

* Awareness of access rights to information & information systems.

Keywords: Quality executive,experience in auditing calls of agents

Company Profile:

Headquartered in Hyderabad and having Global delivery centres located in North America & India, TBSS is among the Largest Third party Outsourced Customer Service Providers in India, serving domestic as well as international customers. We are a wholly owned subsidiary of Tata Sons and part of the 142 year old Tata Group. With state-of-the-art facilities across 11 global delivery centers that accommodate nearly 4000 seats, TBSS is among the rapidly growing contact centres globally. We have the capability to efficiently transition and manage global customer care and voice processes to integrate into a single global delivery model. Our 'End to End' solutions reinforce our commitment to work with our clients in developing winning strategies through "right-shoring" and thus providing a high ROI.
We provide value-added contact centre services with a clear focus on quality and endeavor to be a long term partner addressing all aspects of our clients.

Full Job Description :

* Should have good Communication Skills in English,Hindi,Telugu.

* Vernacular language is an added advantage.

* Having prior experience in call quality an added advantage.

* Technical Knowledge is mandatory.( Internet & Data related)

* Willing to work in shifts.
 
Dates :    Weekdays

Contact:
T.Sujatha
TATA Business Support Services Ltd
Gowra Trinity 1st floor, Chiran Fort Lane SP Road
HYDERABAD,Andhra Pradesh,India 500016

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Walk-In for Graduates Fresh and Exp Reliance BPO

Designation: Customer Service Executive-Tech / Non Tech @ Reliance BPO

Job Description:

Any Graduates /Intermediate/10+3Yrs Diploma Holders

(Freshers/Experienced)

Should have Good Communication Skill in ENGLISH with MALAYALAM

Interview Date: 27th & 28th May 2010.

Time:9.00AM to 1.00PM

Venue:

Technoworld, TC 15/1591/2, M.P. Appan Road, Vazhuthacaud, Trivandrum

Company Profile:

Reliance BPO, a premium business process outsourcing services provider is part of the Reliance - Anil Dhirubhai Ambani (ADA) Group, one of the largest business houses of India.Reliance BPO is a state-of-the-art service provider offering end-to-end solutions focusing in the Telecom, BFSI, Utility and Entertainment industry verticals. Clients come to us for cost advantages but stay with us because of our quality. We have been consistently delivering quality services to our clients thereby generating unmatched business value to our customers through our centers’ of excellence. Our operating philosophy is to provide value added workflow solutions to our customers utilizing the best of skill sets to ensure continuous improvements in our service offerings.The RBPO team consists of a 10000 strong workforce across multiple locations having skills in project, process, technology & customer relationship management. To ensure business continuity we have multi redundancy, robust technology and a strong disaster recovery site.

Reliance BPO has been associated with India’s largest private sector Information and Communication company since inception. Reliance BPO has developed a proven methodology for managing outsourced operations that is applied to BPO engagements across all industries.Reliance BPO manages programs with rigorous processes and procedures to integrate all program components into one seamless operation. Every detail of every contact focuses on increasing customer value and loyalty. The products & services offered cut across several industry verticals providing operational excellence, deep industry and functional knowledge to critical business processes. Our analytics help to gather business-critical intelligence to make informed decisions, identify sources of revenue loss, and gain in-depth understanding of customer behavior.

Desired Profile:

Shift Timings & Compensation details:

a) Willing to work in Rotational shift timings

b) No night shifts for Women employees

c) Salary + Incentives + Bonus + Allowances

d) Job Location - Chennai

Keywords: Technical Support,Call center,BPO Jobs,Keral Jobs, Trivandrum jobs,Tele marketing,Telecalling,Domestic Call center,

Experience: 0 - 3 Years

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Education:

UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required

Location: Chennai


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