Looking for Operations - Manager @ eClerx Virtual Team

Designation: Operations - Manager

Job Description:

People Management/Task allocation

People / Risk / Issue management experience is highly desirable

• Experience on task allocation on daily basis and tracking for closure is highly desirable

• High focus on attention to detail and discipline on daily operations

• Experience working on people career growth and development

• Understand people motivation and create positive environment that promotes higher motivation

Customer handling

Client facing role or experience on working with US or EMEA customers will be a big plus

• Understand clients, set the right expectations and deliver as per the commitments

• Managing issues/concerns from clients working with senior management.

Interested candidates can get in touch with Kanchan on the below mentioned numbers.


Regards,
Kanchan Ahuja.
Mobile- 9769757569

Keywords: operations manager

Company Profile:

eClerx Services Limited (eClerx) is a Knowledge Process Outsourcing (KPO) company providing data analytics and customized process solutions to global enterprise clients. eClerx supports core and complex activities for its clients using proprietary processes and a scalable offshore delivery model.The Company supports critical processes for more than 50 clients, including 20 Fortune 500 companies. These clients include global leaders in financial services, manufacturing, retail, travel and hospitality.eClerx currently employs 2,000 people across four state-of-the-art delivery centres in Mumbai and Pune. The company has sales and marketing offices across Europe and North America.

Financial Services: eClerx provides middle office and back office support to the Capital Markets businesses of leading global banks. The processes support all asset classes including equity, fixed income, currencies and commodities. eClerx provides end-to-end support through the trade lifecycle, including trade confirmation, settlements, portfolio matching and reconciliations, transaction maintenance, risk analytics and reporting. In 2008, the Company extended its services to buy side institutions including Asset Managers and Insurance Companies.

Desired Profile:

3-10years of process / operations management experience with a graduate / post graduate degree from a reputed institution.

Behavioural competency

• Team Handling

• Stake Holder Management

* Daily

* Shared Services

• Presentation Skills

• Planning and Organizing

• E-mail Etiquette

Experience:    2 - 6 Years

Functional Area:      ITES/BPO/KPO, Customer Service, Ops.

Role:     Operations Mgr

Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required

Compensation:     Rupees 3,00,000 - 8,00,000
 
Location:      Pune

Contact:   Kanchan Ahuja
eClerx Virtual Team
 



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