Company Name : IENERGIZER
Designation : Walk In Interview -Team Leader
Designation : Walk In Interview -Team Leader
Eligibility : Any Graduate
Location : Delhi/NCR, Ghaziabad, Noida
Type : BPO/ITES
Experience: 1 - 3 Years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Experience: 1 - 3 Years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Last Date: Oct 13th (Wednesday)
Job Details :
Job Type: Full Time
Hiring Process: Face to Face Interview.
Job Description:
Walk in Interview :
Time : 12pm - 4pm.
Venue : A - 37 ,Sec -60 .Noida
Contact Person: Amrita Sharma
• Managing a Team of 25 people
• Minimum1 year experience as a Team Leader
Inbound/ Telecom experience a Must
• Resource planning and allocation.
• Good at Ms Excel
• Can Lead team & Monitor calls to improve performance.
• Maintaining SLA target on a monthly basis to achieve desired KPI’s
• Attrition and Absenteeism Management
• Rewards and Recognitions management
• Calibrating, Mentoring and managing the agents for the improvement of their quality of work.
• Effectively manage shift operations.
• Mentor and develop the team.
Job Description:
Walk in Interview :
Time : 12pm - 4pm.
Venue : A - 37 ,Sec -60 .Noida
Contact Person: Amrita Sharma
• Managing a Team of 25 people
• Minimum1 year experience as a Team Leader
Inbound/ Telecom experience a Must
• Resource planning and allocation.
• Good at Ms Excel
• Can Lead team & Monitor calls to improve performance.
• Maintaining SLA target on a monthly basis to achieve desired KPI’s
• Attrition and Absenteeism Management
• Rewards and Recognitions management
• Calibrating, Mentoring and managing the agents for the improvement of their quality of work.
• Effectively manage shift operations.
• Mentor and develop the team.
Company Profile :
iEnergizer Inc is a Delaware, US Corporation formed exclusively to undertake multimedia contact center operations in India. The company started its Call Center Operations here through its affiliate co.- Granada services Ltd. iEnergizer commenced its commercial operations on December 12, 2000 and today we have more than one thousand people on board and a host of industry leaders as clients.
Our Team
At iEnergizer, we know that the quality of an organization is a direct reflection of the quality of its people. Instilling confidence and inspiring challenge in our professionals are critical to growth and we aim to do this at every level. We endeavor to build a truly global team - recruiting and retaining the very best professionals. Today, our team includes professionals from prestigious institutions and organizations like Citibank, A1153Hughes, GE, HCL, Pizza Express, The British Council, Hutchison etc...people with commitment and skills, and also a common vision that they share with the organization. The proof of our success is evident in our formidable track record.
Our Team
At iEnergizer, we know that the quality of an organization is a direct reflection of the quality of its people. Instilling confidence and inspiring challenge in our professionals are critical to growth and we aim to do this at every level. We endeavor to build a truly global team - recruiting and retaining the very best professionals. Today, our team includes professionals from prestigious institutions and organizations like Citibank, A1153Hughes, GE, HCL, Pizza Express, The British Council, Hutchison etc...people with commitment and skills, and also a common vision that they share with the organization. The proof of our success is evident in our formidable track record.
Full Job Description :
• Minimum 1year experience as a TL(domestic process)
• Excellent Management skills
• Good decision making capabilty
• Ability to motivate the team
• Good communication skills
• Excellent Management skills
• Good decision making capabilty
• Ability to motivate the team
• Good communication skills
Keywords: Team Leader,domestic, inbound
Date: Oct 11th (Monday) to Oct 13th (Wednesday)
Contact:
Amrita Sharma
IENERGIZER (Granada Services Ltd)
A-37, Sector-60
NOIDA,Uttar Pradesh,India 201301
Apply Online
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