Designation: Supply Chain Management - Chennai
Job Description:
OVERALL PURPOSE OF JOB
* Administer Survey
• Determine top 80% customers
• Create, launch, and send survey
• Correct email addresses
• Extract results and update Excel file
• Compile and send clarifications and compile updates to actions
• Contact non-respondents by Phone
• Compile and provide final results
• Continue compiling clarification and action item status post survey results presentation
• Provide final action and closure
* Quote Hold Follow Up:
• Pull report and synchronize daily work log and filter action-able items
• Update daily work log
• Determine age of quotes
• Contact customer (phone)
• Contact customer (email)
Job Description:
OVERALL PURPOSE OF JOB
* Administer Survey
• Determine top 80% customers
• Create, launch, and send survey
• Correct email addresses
• Extract results and update Excel file
• Compile and send clarifications and compile updates to actions
• Contact non-respondents by Phone
• Compile and provide final results
• Continue compiling clarification and action item status post survey results presentation
• Provide final action and closure
* Quote Hold Follow Up:
• Pull report and synchronize daily work log and filter action-able items
• Update daily work log
• Determine age of quotes
• Contact customer (phone)
• Contact customer (email)
* Exchange Loan Recovery:
• Pull report and update daily work log and filter action-able items
• Update daily work log
• Email standard template to CSM
• Contact customer (email)
• Contact customer (phone call)
• Update daily work log
• Email standard template to CSM
• Contact customer (email)
• Contact customer (phone call)
Company Profile:
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With approximately 177,000 people serving clients in more than 120 countries, the company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009.
Desired Profile:
Responsibilities/Authorities
* Generating reports and exporting data into MS Excel
* Determining target customer list
* Create, launch, and send survey
* Extract results and update Excel file
* Compile and provide final results
* Provide final action and closure
* Pull report and synchronize daily work log and filter action-able items
* Contacting customers by phone
* Contacting customers by email
* Identify process improvements
* Must be proactive and must initiate steps to strengthen process procedures
* Drive issues to resolution and good problem-solving skills
* Recommend process improvements
* Provide timely status and feedback to the management
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With approximately 177,000 people serving clients in more than 120 countries, the company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009.
Desired Profile:
Responsibilities/Authorities
* Generating reports and exporting data into MS Excel
* Determining target customer list
* Create, launch, and send survey
* Extract results and update Excel file
* Compile and provide final results
* Provide final action and closure
* Pull report and synchronize daily work log and filter action-able items
* Contacting customers by phone
* Contacting customers by email
* Identify process improvements
* Must be proactive and must initiate steps to strengthen process procedures
* Drive issues to resolution and good problem-solving skills
* Recommend process improvements
* Provide timely status and feedback to the management
* To ensure that daily targets are met, and quality is maintained as per SLA / operations metrics
* Process as per Desk top procedure guide and timely escalation of issues to the Supervisor
* Active participation in team meetings & coordination with team lead / team members
* Ability to work effectively in a team environment
Experience: 1 - 4 Years
* Process as per Desk top procedure guide and timely escalation of issues to the Supervisor
* Active participation in team meetings & coordination with team lead / team members
* Ability to work effectively in a team environment
Experience: 1 - 4 Years
Role: Asst. Mgr / Mgr -(NonTechnical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Compensation: Rupees Less Than 50,000 - 1,50,000
Location: Bengaluru/Bangalore, Chennai
Contact: Accenture
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