Quality Manager-Black Belt /Green Belt Six Sigma

Company Name :  ACS of India

Designation :  Quality Manager-Black Belt /Green Belt Six Sigma

Eligibility :  Any Graduate
Location :  Bengaluru/Bangalore
Experience:    3 - 5 Years
Functional Area:   ITES/BPO/KPO, Customer Service, Ops.
Type :   BPO/ITES
Last Date:    All Weekdays
 
Job Details :
 
Job Type:  Full Time
Hiring Process:  Interview.

Job Description:

Responsible for documentation and effective implementation of applicable QMS processes as per the requirements.

● Work with Operations teams and ensure achievement of internal and client Quality targets (SLAs) in the designated client programs
● Development of appropriate performance dashboards and alerting operations wherever the trends are going in the negative direction.
● Ensuring Tests and Procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary
● Setting QA compliance Objectives and Ensuring that Targets are achieved
● Should analyse data, identifiy root cause, provide recommendations, , Monthly Project Plans for Team members and implementing the same
● Liaising with Customers Auditors and ensuring the execution of Corrective Action and compliance with Customers Specifications
● Facilitate Productivity improvements and Customer Satisfaction improvements

Company Profile :

ACS, A Xerox Company, is a global leader in business process and information technology services. That covers a lot of ground, from finance and accounting and transaction processing to IT outsourcing, human resource services and customer care.

Everything we do is driven by a single overriding mission: to help our clients focus on their core business. We serve such wide-ranging industries as Government, Communications, Manufacturing, Retail, Financial Services, Healthcare, Education, and Transportation.

We deliver operational excellence. From Business Process Re-engineering, to managing our clients’ operations, it drives everything that we do. Every year we receive industry recognition from the leading research and advisory firms in the service industry.

Full Job Description :
 
Relevant Work Experience

● At least 4-8 years of experience in the field or in a related area and also Minimum 2 years of  experience as Quality Lead, Quality Management
● Should have sound knowledge and hands on experience of Quality monitoring, analysis, process improvement, process audits etc. using quality methodologies like ISO 9001 / Six Sigma.
● Successfully implemented few Six Sigma projects / involved in establishing and implementing company wide Quality Management systems stroke improvements
● Should have demonstarted experience on Improving the Process Improvement through six  sigma approach,

General Management
Excellent Communication Skills, Leadership qualitites,Postive attitude, Result oriented, Analytical abilities.

Dates :      All Weekdays
 
Contact:
Jenifer Pinto
ACS of India Pvt Ltd

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