Quality Manager-Black Belt /Green Belt Six Sigma

Company Name :  ACS of India

Designation :  Quality Manager-Black Belt /Green Belt Six Sigma

Eligibility :  Any Graduate
Location :  Bengaluru/Bangalore
Experience:    3 - 5 Years
Functional Area:   ITES/BPO/KPO, Customer Service, Ops.
Type :   BPO/ITES
Last Date:    All Weekdays
 
Job Details :
 
Job Type:  Full Time
Hiring Process:  Interview.

Job Description:

Responsible for documentation and effective implementation of applicable QMS processes as per the requirements.

● Work with Operations teams and ensure achievement of internal and client Quality targets (SLAs) in the designated client programs
● Development of appropriate performance dashboards and alerting operations wherever the trends are going in the negative direction.
● Ensuring Tests and Procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary
● Setting QA compliance Objectives and Ensuring that Targets are achieved
● Should analyse data, identifiy root cause, provide recommendations, , Monthly Project Plans for Team members and implementing the same
● Liaising with Customers Auditors and ensuring the execution of Corrective Action and compliance with Customers Specifications
● Facilitate Productivity improvements and Customer Satisfaction improvements

Company Profile :

ACS, A Xerox Company, is a global leader in business process and information technology services. That covers a lot of ground, from finance and accounting and transaction processing to IT outsourcing, human resource services and customer care.

Everything we do is driven by a single overriding mission: to help our clients focus on their core business. We serve such wide-ranging industries as Government, Communications, Manufacturing, Retail, Financial Services, Healthcare, Education, and Transportation.

We deliver operational excellence. From Business Process Re-engineering, to managing our clients’ operations, it drives everything that we do. Every year we receive industry recognition from the leading research and advisory firms in the service industry.

Full Job Description :
 
Relevant Work Experience

● At least 4-8 years of experience in the field or in a related area and also Minimum 2 years of  experience as Quality Lead, Quality Management
● Should have sound knowledge and hands on experience of Quality monitoring, analysis, process improvement, process audits etc. using quality methodologies like ISO 9001 / Six Sigma.
● Successfully implemented few Six Sigma projects / involved in establishing and implementing company wide Quality Management systems stroke improvements
● Should have demonstarted experience on Improving the Process Improvement through six  sigma approach,

General Management
Excellent Communication Skills, Leadership qualitites,Postive attitude, Result oriented, Analytical abilities.

Dates :      All Weekdays
 
Contact:
Jenifer Pinto
ACS of India Pvt Ltd

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M&B Infotech Current Openings

Company Name : M&B Infotech

Job Description : Customer Service Executive

Qualification : UG - Any Graduate - Any Specialization
  PG - Post Graduation Not Required

Experience : 0-2 Years

Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Location : Pune

About us:

We plan, deploy, sustain and maintain your IT lifecycle through our total outsourcing, consulting services, business solutions and professional services. M&B Infotech helps you drive momentum in your organisation - no matter what domain you are in.
Our continuing success in executing projects is a result of our stringent implementation of quality processes. Deploying quality frameworks to align with your business will give you the benefit of a smooth and transparent transition while providing complete IT lifecycle management. Reliability and perfection are a result of our adherence to these quality benchmarks and this has been our key differentiator while helping drive your business momentum.

Backed by our strong quality processes and rich experience managing global clients across various business verticals, we align IT strategies to your business goals. The various accreditations that we have achieved for every service we offer reflect our commitment towards quality assurance.
A proprietary concern based in Pune, India, M & B Infotech is a premier provider of business process outsourcing ("BPO") and knowledge processing outsourcing ("KPO") solutions.
Apart from our thrust on BPO and KPO services, we also specialize in the development and maintenance of world-class enterprise ,Dedicated Delivery Center (DDC) and web-based applications

Dedicated Delivery Center (DDC) is a unique outsourcing solution, where we setup and operate a dedicated IT center for your organization, at our offshore facility. Each DDC is customized to your requirements and we provide flexible options for security levels, isolation levels and management oversight
We have a proactive, hands-on approach to our clients needs and are committed to maintaining the highest ethical practices in the industry. M&B Infotech has a strong information protection policy, network security architecture, and tested disaster recovery plans.
To provide solutions that help client organizations curb operational costs, boost productivity and derive real business benefits through a clear competitive advantage. Towards this end, we combine our core skills with the passion to innovate.

M & B Infotech is engaged in offering offshore software development services to global clients across industry verticals. From mission critical enterprise applications to innovative web applications and anything in between, we develop focused solutions that meet your requirements..
By perfectly interpreting your business needs and using absolutely the right technology, we deliver consistently on target, even in challenging situations. We offer across-the-board and cost-effective offshore software development solutions, thereby enabling you to attain your business goals and objectives faster.

M & B Infotech offers quality software testing services to leading global organizations. We work closely with you throughout the engagement and effortlessly blend within your corporate and IT environment. Our proven test tools and methodologies not only make software testing simple and easy for our clients but also help minimize defects during the testing phase, avoid rework cost and provide quality and time-effective service. From manual testing to tailormade automated test environments, we have the resources and industry experienced to provide you result-oriented solutions.
M & B helps both companies and individuals navigate the ever-changing world of work. We offer nearly 6 years of experience providing recruitment, employee assessment and training, outsourcing and consulting services. Whether you are looking for a new and challenging career opportunity or an organisation that can provide your company with tailor-made human resources solutions, you can rely on Manpower.

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Sutherland Global Services Recruitment

Company Name : Sutherland Global Services Ltd

Job Designation : Customer Support Executives

Qualification : Any Graduate, Any Postgraduate

Experience : 0-1 Years

Functional Area : ITES, BPO, KPO, Customer Service, Operations

Location : Chennai

About us :

Involves handling Inbound Calls.
Involves resolving customer queries.
Involves updating customers on latest information on a product or service.
Should be comfortable working in shifts.
Should have excellent English communication skills.
Should be patient enough to handle any kind of customer queries.
Attractive incentives and perks depending upon the individual's performance would be rewarded.

Desired Profile:

 
Min Education Qualification: Any Graduate/ Post Graduate
Building a rapport with customers.
Age criteria: Restricted up to 35 years.
Candidates with relevant experience in a voice based
Involves working in Night shifts
Excellent Communication Skills.

About us:

 
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 23,000 professionals offering RightSourced seamlessly blended services from its 23 delivery centers in India, the United States, Philippines, Eastern Europe, Canada and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value.

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Hindustan Unilever Current Openings

Job title: Customer Service Officer Location: Delhi, Role & Responsibilities: The CSO would be required to drive sales and distribution for the company products and manage his allocated territory and the customer. Deliverables of the Role 1. Achieve sales targets through personal selling (visiting market) and driving RS system. 2. Analyze how to improve the competitive position in the market through improved customer service. 3. Negotiate with his RS and develop his people on managing customers to obtain more business. 4. Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities. 5. Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps) and training the RS Sales team to deliver the numbers. 6. Within budget limits for brand activities organise promotion activities in consultation with the superiors. Also responsible for freezer productivity and positive assurance. 7. No Location constraint. Flexibility across South. 8. Fluency in local language (Telugu) and willingness to pickup / learn other South Indian languages. 9. Candidates must be open to travelling. Required Experience: Should have a work experience of at least – 1-2 years experience in selling in preferably FMCG Company Education: Graduate, B. Com, B. Sc. In Mathematics, Physics, Economics; MBA in Sales & MARKETING (Preferred) Industry preference: FMCG Only Age Limit: Must be below 26 Years, Local candidates are not preferred. Specific language requirement for the role: English & Hindi About  Hindustan Unilever: Hindustan Unilever Limited (HUL) is India's largest Fast Moving Consumer Goods Company, touching the lives of two out of three Indians with over 20 distinct categories in Home & Personal Care Products and Foods & Beverages. The company’s Turnover is Rs. 20, 239 crores (for the 15 month period – January 1, 2008 to March 31, 2009). HUL is a subsidiary of Unilever, one of the world’s leading suppliers of fast moving consumer goods with strong local roots in more than 100 countries across the globe with annual sales of €40.5 billion in 2008. Unilever has about 52% shareholding in HUL. Hindustan Unilever was recently rated among the top four companies globally in the list of “Global Top Companies for Leaders” by a study sponsored by Hewitt Associates, in partnership with Fortune magazine and the RBL Group. The company was ranked number one in the Asia-Pacific region and in India. The mission that inspires HUL's more than 15,000 employees, including over 1,400 managers, is to “add vitality to life". The company meets everyday needs for nutrition, hygiene, and personal care, with brands that help people feel good, look good and get more out of life. It is a mission HUL shares with its parent company, Unilever, which holds about 52 % of the equity. Heritage HUL’s heritage dates back to 1888, when the first Unilever product, Sunlight, was introduced in India. Local manufacturing began in the 1930s with the establishment of subsidiary companies. They merged in 1956 to form Hindustan Lever Limited (The company was renamed Hindustan Unilever Limited on June 25, 2007). The company created history when it offered equity to Indian shareholders, becoming the first foreign subsidiary company to do so. Today, the company has more than three lakh resident shareholders. Apply here.

Reliance BPO : Team Leader - Operations (Voice / Email Support)

Designation: Team Leader - Operations (Voice / Email Support)      Job Description: Function/Purpose: Manage team of Customer Service Executives Manage call flow Increase productivity Handle escalated calls Provide MIS to manager operations Schedule/roster of customer service executives Appraise of customer service executive Company Profile: Reliance BPO, a premium business process outsourcing services provider is part of the Reliance - Anil Dhirubhai Ambani (ADA) Group, one of the largest business houses of India.Reliance BPO is a state-of-the-art service provider offering end-to-end solutions focusing in the Telecom, BFSI, Utility and Entertainment industry verticals. Clients come to us for cost advantages but stay with us because of our quality. We have been consistently delivering quality services to our clients thereby generating unmatched business value to our customers through our centers’ of excellence. Our operating philosophy is to provide value added workflow solutions to our customers utilizing the best of skill sets to ensure continuous improvements in our service offerings.The RBPO team consists of a 10000 strong workforce across multiple locations having skills in project, process, technology & customer relationship management. To ensure business continuity we have multi redundancy, robust technology and a strong disaster recovery site. Reliance BPO has been associated with India’s largest private sector Information and Communication company since inception. Reliance BPO has developed a proven methodology for managing outsourced operations that is applied to BPO engagements across all industries.Reliance BPO manages programs with rigorous processes and procedures to integrate all program components into one seamless operation. Every detail of every contact focuses on increasing customer value and loyalty. The products & services offered cut across several industry verticals providing operational excellence, deep industry and functional knowledge to critical business processes. Our analytics help to gather business-critical intelligence to make informed decisions, identify sources of revenue loss, and gain in-depth understanding of customer behavior. Desired Profile: Qualification: Any UG / PG / 10+3YrsDiploma / Intermediate Experience: Minimum 4 - 6 Yrs / atleast 1Yr as TL / Asst.TL exp. is Must. Walkin on 29th 31st May10 / 1st 2nd June10 Venue Reliance BPO 2 Park road Americorp towers padi Ch:50Near padi signal Experience: 4 - 6 Years        Functional Area: ITES/BPO/KPO, Customer Service, Ops. Education: UG - Any Graduate  - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required      Location: Chennai        APPLY HERE

Accenture is Hiring Tech Process For Fresher Graduates.,,

Designation: Accenture hiring for voice International Process

Job Description:

Accenture, one of the world's leading management consulting, technology services and outsourcing companies, is looking for young, enthusiastic professionals for Voice openings in Mumbai & Bangalore for its BPO operations.

We are looking for

1. Undergraduates (XII standard) Fresher, Who already got their results.

2. Graduates awaiting for results can also apply.

3. Graduates / Post Graduates / Diploma Holders with 0 – 5 yrs of exp

4. B.E/B.Tech graduates can also apply.

5. BE/Tech Fresher – 2010 Passed outs are not eligible.

Company Profile:

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With approximately 177,000 people serving clients in more than 120 countries, the company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009.

Our "high performance business" strategy builds on our expertise in consulting, technology and outsourcing to help clients perform at the highest levels so they can create sustainable value for their customers and shareholders. Using our industry knowledge, service-offering expertise and technology capabilities, we identify new business and technology trends and develop solutions to help clients around the world:

* Enter new markets.
* Increase revenues in existing markets.
* Improve operational performance.
* Deliver their products and services more effectively and efficiently.

Desired Profile:

1. Should have 0-5 years of experience in Customer Support/Technical Support Voice Process.

2. Should possess excellent oral and written communication skills

3. Candidate with good customer service skills would be preferred

4. Prior experience in Customer Service industry will be an added advantage.

5. Should be open to work in any shift.

If this is the opportunity you are looking for please get back to us with your updated resume.

Experience: 0 - 5 Years

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Education:

UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Post Graduation Not Required

Location: Bengaluru/Bangalore, Mumbai


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