Tech Mahindra is Hiring Freshers For CCE( voice)

Designation: CCE( voice) _ Freshers_ noida_Int BPO

Job Description:

* Candidates will be responsible for providing voice support to international customers (UK/ US)

* Should be open for 24*7

* Excellent comm skills

Company Profile:

Tech Mahindra is a global systems integrator and business transformation consulting firm focused on the communications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage.For over two decades, Tech Mahindra has been the chosen transformation partner for wireline, wireless and broadband operators around the world.

Tech Mahindra’s capabilities span across Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility, Security consulting, Testing, and other areas.Tech Mahindra’s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Managed Services, Remote Infrastructure Management and BPO.With annual revenues in excess of US$ 984 million(2008-09) and over 26,000 professionals , Tech Mahindra services clients across the telecom eco-system in Americas, Europe, Middle-east, Africa and Asia-Pacific.

Tech Mahindra centers are ISO 9001:2000 certified and it also holds SEI-CMMI Level 5 certification. Tech Mahindra’s people care practices are certified at PCMM Level 5. The company has also been certified for SSE-CMM Level 3, ISO 20000-1 (IT Service Management Standard) and ISO 27001 (Security Management Standard).Majority owned by Mahindra & Mahindra, India’s fifth largest commercial group, in partnership with BT Plc (BT), Europe’s second largest telecom service provider, Tech Mahindra has grown rapidly to become the 5th largest software exporter in India (Nasscom 2009), and ranked # 1 in Telecom Software category by Voice & Data, 2009 (V&D Ranking).'

Tech Mahindra’s services span the following application lifecycle stages:

• Application Development – Providing end-to-end development from requirement analysis to deployment and rollout. The application may be bespoke or a COTS based product.

• Application Maintenance - Changing or enhancing software to meet changing or increasing business demands in the post-rollout phase of an application

• Application Support – Providing first, second, third line support and on-call support. On-call support further includes Gold (24x7), Silver and Bronze support.

• Application Integration/Migration/Transformation - Replacing, migrating and integrating legacy or bespoke systems with COTS products

• Application Management -The application management layer cuts across all software engineering activities listed above. Tech Mahindra takes complete ownership of the outsourced suite of applications as per the agreed scope and manages the support. This typically involves transition management, project management, proactive risk and scope change management, quality management, SLA management etc.

Desired Profile:

* Graduates with excellent comm skills.

* Ready for 24*7

* Freshers are welcome.

Keywords: cce / sr.cce, voice, bpo, customer service, freshers

Experience: 0 - 2 Years

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Role: Associate/Sr. Associate -(NonTechnical)

Education:

UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required

Location: Delhi/NCR

APPLY HERE