Designation: Technical Support Executive or Customer support
Job Description:
Job Title: Technical Support Executive or Customer support
Job Location: Chennai
Description:
* Involves handling Inbound Calls.
* Involves resolving customer queries.
* Involves updating customers on latest information on a product or service.
* Should be comfortable working in shifts.
* Should have excellent English communication skills.
* Should be patient enough to handle any kind of customer queries.
* Attractive incentives and perks depending upon the individual's performance would be rewarded.
Company Profile:
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 22,000 professionals offering "RightSourcedTM" seamlessly blended services from its 25 delivery centers in India, the United States, Philippines, Eastern Europe, Canada and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with leading F500 clients to help them excel in their industry and maximize their customer lifetime value.People are our assets and we invest in training you to be ready for the job and also provide with multiple career options within Sutherland to cater to your growth and aspirations.
Sutherland@Home is a home based outsourcing solution built on a virtual business model utilizing a national pool of home-based associates and supported by Sutherland’s robust and advanced technology infrastructure. Leveraging Sutherland’s two decades of Business Process Outsourcing experience and expertise Sutherland@Home can be utilized and customized to deliver Customer Life Cycle and Back Office Life Cycle Management solutions. Every Sutherland@Home engagement benefits from our cutting-edge technology, comprehensive reporting capabilities, high system availability and stringent security policies, as well as the advanced staffing and training techniques to deliver an unmatched customer experience and the kind of results that companies have come to expect from Sutherland Global Services. With Sutherland@Home as part of a RightSourced ™ off-shore, near-shore, onshore solution, clients from industries such as Technology, Retail, Communications, Healthcare, Travel & Hospitality and Banking & Financial Services are able to realize significant efficiencies in the areas of overall productivity, employee attrition, real estate expenses, training costs, work force management and overall quality of the workforce employed.
Desired Profile:
* Min Education Qualification: Any Graduate/ Post Graduate
* Building a rapport with customers.
* Age criteria: Restricted up to 35 years.
* Candidates with relevant experience in a voice based
* Involves working in Night shifts
* Excellent Communication Skills.
Experience: 0 - 1 years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Role: Associate/Sr. Associate -(NonTechnical)
Education:
* PG - Any PG Course - Any Specialization
Location: Chennai
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