Urgent Openings @ TATA Business Support Services

Company Name : TATA Business Support Services

Designation:  Quality Executive

Eligibility:  Any Graduate
Location: Hyderabad / Secunderabad
Type:  BPO/ITES
Functional Area:  ITES/BPO/KPO, Customer Service, Ops.
Experience:   1 - 2 Years
Last Date:  Weekdays

Job Details :
 
Job Type: Full Time
Hiring Process: Written-test, Interview.

Job Description:

* Monitoring the required number of calls and giving accurate feedback to CCE’s

* Implement key initiatives for process improvement

* Constant updation of call center core processes

* Understand customer expectations and build in the required changes into the processes

* Collecting data and creating reports that would provide Daily operational feedback to the client on the operations.

* To actively participate in the call calibrations

* Familiarize & Adhere to TBSS information security & quality policies and standards that relate to one's work.

* Protecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids & passwords.

* Awareness of access rights to information & information systems.

Keywords: Quality executive,experience in auditing calls of agents

Company Profile:

Headquartered in Hyderabad and having Global delivery centres located in North America & India, TBSS is among the Largest Third party Outsourced Customer Service Providers in India, serving domestic as well as international customers. We are a wholly owned subsidiary of Tata Sons and part of the 142 year old Tata Group. With state-of-the-art facilities across 11 global delivery centers that accommodate nearly 4000 seats, TBSS is among the rapidly growing contact centres globally. We have the capability to efficiently transition and manage global customer care and voice processes to integrate into a single global delivery model. Our 'End to End' solutions reinforce our commitment to work with our clients in developing winning strategies through "right-shoring" and thus providing a high ROI.
We provide value-added contact centre services with a clear focus on quality and endeavor to be a long term partner addressing all aspects of our clients.

Full Job Description :

* Should have good Communication Skills in English,Hindi,Telugu.

* Vernacular language is an added advantage.

* Having prior experience in call quality an added advantage.

* Technical Knowledge is mandatory.( Internet & Data related)

* Willing to work in shifts.
 
Dates :    Weekdays

Contact:
T.Sujatha
TATA Business Support Services Ltd
Gowra Trinity 1st floor, Chiran Fort Lane SP Road
HYDERABAD,Andhra Pradesh,India 500016

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