TCS Hiring for Quality, Quality Reviewer

Company Name :     Tata Consultancy Services

Designation:   Quality, Quality Reviewer

Eligibility:   Any Graduate
Location:      Kolkata
Type:  BPO/ITES
Functional Area:  ITES/BPO/KPO, Customer Service, Ops.
Experience:   3 - 9 Years
Last Date:    Walk-ins

Job Details :

Job Type: Full Time
Hiring Process: Written-test, Interview.

Job Description:

Candidates should preferably be into a Corporate Quality role.
BPO exposure preferable.
Should be willing to work extended hours.

Qualifications & Skills

• Bachelor’s degree in any stream
• 5-6 years of relevant experience
• Understanding of Utilities and Media Domain will be an added advantage
• Green Belt Training / Certification (Mandatory)
• Related Quality certifications e.g. LEAN, SIX SIGMA
• Understanding of Quality systems like ISO 9001 etc.
• Understanding of Six Sigma, Lean, & structured problem solving methodologies.
• Awareness of Information Security Standard like ISO 27001
• Awareness Of Microsoft Office
• Awareness of Minitab, Visio and Microsoft Project.

Behaviors / Competencies

• Time Management Skills
• Ability to be flexible
• Analytical Skills
• Communication Skills
• Effective Communication-Written & Verbal
• Good interpersonal skills including how to be a team player
• Attention to detail and the ability to identify issues and propose solutions are essential

Interested candidates can mail their CV to kersi.s @ tcs.com with the following detais:

Sub Line: QR - Kolkata

Current Org.:
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Willingness to relocate:

Company Profile:

At TCS, we achieve real business results that allow you to transform, and not just maintain, your operations. Our IT services, business solutions and outsourcing bring you a level of certainty that no other competitor can match. You will experience your requirements being met on time, within budget and with high quality; greater efficiency and responsiveness to your business; and the ability to shift investment to strategic initiatives rather than tactical functions.

Full Job Description :

Purpose of the Job: To conduct independent Quality assurance activities and report observations to the Project Managers at TCS, Initiate and drive various improvement Projects

Job Responsibilities:

• To conduct Quality Assurance tests on various activities of project teams.
• To conduct internal Quality audits for Integrated Quality Management System.
• To help project teams analyse and plan counter measures for Internal Quality Audit observations.
• To identify improvement opportunities in co-ordination with Project Managers in the areas of Quality and Productivity.
• To complete improvement projects using six sigma techniques like DMAIC, Lean etc.
• To assist teams in compliance to ISO audits. Initiate and drive various improvement Projects
• Compile Monthly Process performance report and publish to appropriate Stakeholders

Performance parameters for the Role:

• Should be able to identify improvement opportunities and materialize them.
• Should be able to provide inputs to teams in order to reduce defects and improve Quality of processes.
• Should be able to conduct audits in accordance to Quality Management systems.

Dates :      Walk-ins

Contact:
Jasvinder Arora
Tata Consultancy Services

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