Tech Mahindra Hiring for ABY

Company Name : Tech Mahindra

Designation : ABY-TEAM LEADER OPERATIONS DOMESTIC PROCESS - 20 Opening(s)

Eligibility :    
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Type : BPO/ITES
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Experience : 2 - 5 Years
Location : Noida
Last Date : Walkins

Job Description :    

* Walk in for Team Leader Operations Domestic Telecom process at Techmahindra Ltd, A-100 ,Sec-58,Noida between 12 pm to 4 pm. PLEASE CARRY 2 RESUME,1 PASSPORT SIZE PHOTOGRAPH AND PHOTO ID PROOF WHILE COMING FOR THE INTERVIEW
* Graduates with prior experience of more than 1 year as Team Leader in a Domestic telecom process(Voice or Backend)
* Willingness to work in 24*7  BPO environment.
* Ready to join immediately.
* Excellent knowledge of Inbound Call centre Operations managment.
* Well versed with Telecom process terminologies.
* Good knolwege of AHT Calculation,Shrinkage,SLA etc.

Candidates from Telecom background only need to Apply.

Passport is Mandatory

Company Profile :

Tech Mahindra is part of the US $7.1 billion Mahindra Group, in partnership with British Telecommunications plc (BT), the world’s leading communications service provider. Focused primarily on the telecommunications industry, Tech Mahindra is a leading global systems integrator and business transformation consulting organization. Tech Mahindra has recently expanded its IT portfolio by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra’s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. The solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BPO. With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Full Job Description :    

# Act as a vital link between the Client and the Operations team. Attend client calls, interact with clients frequently and communicate feedback to the operations team.
# Control cost through effective utilization of personnel, materials and equipment.
# Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered.
# Contribute in the preparation of the team Profit and Loss statement on a monthly basis
# Should be flexible to come in rotation shifts, during day, night and weekend shifts
# Should have a minimum of 4 years of work experience, and 2 years of supervisory role in a voice background

Dates : Walkins

Contact :    

ABHIJEET SINGH
Techmahindra Ltd

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