Reliance BPO : Team Leader - Operations (Voice / Email Support)

Designation: Team Leader - Operations (Voice / Email Support)      Job Description: Function/Purpose: Manage team of Customer Service Executives Manage call flow Increase productivity Handle escalated calls Provide MIS to manager operations Schedule/roster of customer service executives Appraise of customer service executive Company Profile: Reliance BPO, a premium business process outsourcing services provider is part of the Reliance - Anil Dhirubhai Ambani (ADA) Group, one of the largest business houses of India.Reliance BPO is a state-of-the-art service provider offering end-to-end solutions focusing in the Telecom, BFSI, Utility and Entertainment industry verticals. Clients come to us for cost advantages but stay with us because of our quality. We have been consistently delivering quality services to our clients thereby generating unmatched business value to our customers through our centers’ of excellence. Our operating philosophy is to provide value added workflow solutions to our customers utilizing the best of skill sets to ensure continuous improvements in our service offerings.The RBPO team consists of a 10000 strong workforce across multiple locations having skills in project, process, technology & customer relationship management. To ensure business continuity we have multi redundancy, robust technology and a strong disaster recovery site. Reliance BPO has been associated with India’s largest private sector Information and Communication company since inception. Reliance BPO has developed a proven methodology for managing outsourced operations that is applied to BPO engagements across all industries.Reliance BPO manages programs with rigorous processes and procedures to integrate all program components into one seamless operation. Every detail of every contact focuses on increasing customer value and loyalty. The products & services offered cut across several industry verticals providing operational excellence, deep industry and functional knowledge to critical business processes. Our analytics help to gather business-critical intelligence to make informed decisions, identify sources of revenue loss, and gain in-depth understanding of customer behavior. Desired Profile: Qualification: Any UG / PG / 10+3YrsDiploma / Intermediate Experience: Minimum 4 - 6 Yrs / atleast 1Yr as TL / Asst.TL exp. is Must. Walkin on 29th 31st May10 / 1st 2nd June10 Venue Reliance BPO 2 Park road Americorp towers padi Ch:50Near padi signal Experience: 4 - 6 Years        Functional Area: ITES/BPO/KPO, Customer Service, Ops. Education: UG - Any Graduate  - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required      Location: Chennai        APPLY HERE