Openings at Aircell

Job title: Customer Service Representative   This entry level position is responsible for providing quality and efficient customer service to customers and dealers in a friendly and professional manner.   Key Responsibilities:  Answers incoming customer service phone lines, addition to answering Aircell's main number. Directs calls to various internal departments as well as replying to questions and inquiries.   Accurately and timely enters all customer service orders into the customer service database and into the Macrologic Billing Database.   Mails welcome letters and user manuals to customers and dealers.   Activates phones in SPNET in the Iridium network site.   Supports customer service procedures and processes which include working closely with technical support for resolution on troubleshooting issues.   Updates changes to customer accounts such as address changes, credit card updates, deactivations, registration changes, etc.   Filing of customer files and faxing agreements to customers and others.   Assists Customer Service Manager with reports and projects as needed, as well as assisting other team members. Qualifications  Two-plus years of customer service related experience.   High School Diploma or equivalent education.   Some avaiation knowledge a plus.   Knowledge of Microsoft office tools (Word, Excel, Outlook, PowerPoint).   Friendly, professional communication skills with customers, coworkers and management.   Excellent phone skills with the ability to handle multiple phone lines.   Ability to handle customer questions and inquiries while maintaining a pleasant demeanor.  Detail oriented.   Able to be trained, take direction and learn new skills with proficiency. About Aircell The idea for Aircell began in 1991 in a barbecue restaurant in Denison, Texas, where company founder Jimmy Ray first made sketches on a paper napkin for an affordable telephone system for airplanes. Ray’s subsequent investigation of the market and exploration of alternate technologies resulted in the formation of Aircell. Aircell History Since then, Aircell has achieved a number of successes. We became (and still are) the only company authorized by the FCC and FAA to use cellular frequencies for inflight communications. We hold more than 30 patents on our innovations in airborne telecommunications. Our Satcom (satellite communications) telephone interface helped us increase our market penetration to more than 5,000 systems. Aircell Leadership Aircell has grown to become the world's leading provider of air-to-ground telecommunications. Its products are offered as standard or optional equipment by virtually every aircraft manufacturer in business aviation, and are installed aboard the world's three largest fractional ownership fleets, NetJets, Flight Options and CitationShares. Since winning the FCC’s exclusive air-to-ground broadband frequency license in a 2006 auction, Aircell has successfully developed a groundbreaking new wireless broadband service for domestic airlines, business aircraft and passengers. Aircell's Gogo Inflight Internet service keeps airborne commuters connected to the world below. Apply here