Aditya Birla Minacs Bpo jobs for Fresher

POSITION: Associate - Inbound Voice Location: Mumbai Position Overview:  The Associate - Inbound Voice, will be responsible for servicing customers in the domain of technology.  Job Requirements:  If you have a flair for customer service and technology then we've got the job for you. Serving one of our many global, Fortune 500 clients, you will:  Be prepared to work in shifts, including night shifts, weekends, and public holidays  Have strong working knowledge of computers and a keen interest in the Internet  Have exceptional spoken and written communication skills in English  Have typing skills of 20 words per minute (gross speed) with 80% accuracy  Be quick to learn, and have a passion for exceeding customer expectations  Education/Knowledge:  Minimum 12 years of formal education with three years of education with English as the medium of communication - OR - ten years of formal education with two years of work experience from any industry.  Soft/Desired Skills:  You take pride in professional accountability  You are familiar with knowledge management/information mapping methodologies  You are team-oriented and self-disciplined  You have a sense of urgency and have a high aptitude for learning and decision-making  You have good listening and time-management skills and are action-oriented  You are looking to grow with the company over the next two-to-three years, and are interested in education and learning  You have the ability to handle difficult situations and the ability to work in a structured work environment  You display enthusiasm, a positive approach, and confidence  Experience:   Call center, customer service, and/or technical support experience preferred  For candidates without experience, the requirements listed under "Education/Knowledge" to be considered About Aditya Birla Minacs: With 28 years of experience, Aditya Birla Minacs provides customized business process outsourcing (BPO) solutions focused on five core areas of capability: customer relationship management/contact centers, Minacs Marketing Solutions, knowledge and process outsourcing, finance and accounting outsourcing and Minacs IT Services . The company combines expertise in these areas to improve revenue, customer service, and operating margin for Fortune 500 clients. Minacs has more than 13,000 employees at locations in North America, Europe, and Asia and has established successful industry practices with clients in the manufacturing/automotive, banking, financial services, insurance, telecommunications, and technology verticals. As a trusted advisor, Minacs is well positioned for accelerated success in the global BPO industry, through its multinational footprint, its capabilities in multiple industry verticals, its culturally diverse and knowledgeable workforce, and its ability to deliver best-in-class solutions. Apply here