Associate Process Manager at eClerx Services Ltd

Company Name :  eClerx Services Ltd

Designation :  Quality Auditor - Associate Process Manager

Eligibility :     Any Graduate - Any Specialization
Location :    Pune
Experience :     3 - 5 Years
Type:     BPO/ITES
Functional Area :    ITES/BPO/KPO, Customer Service, Ops.
Last Date :   Walkins

Job Description :    

Responsibilities:

• Conduct Regular Process Audits

• Audit processes for compliance / process adherence

• Identify GAPs and areas of improvements

• Propose Quick Fix solutions

• Follow up on solution implementation with processes

• Highlight audit findings to the stakeholders

• Identify potential Risks in the process and propose mitigation plans

• Implement FMEA based on process maps

• Publish audit reports on the intranet on a regular basis

• Review and audit process flow maps and BPDs at regular intervals

Company Profile :

analytics and customized process solutions to global enterprise clients. eClerx supports core and complex activities for its clients using proprietary processes and a scalable offshore delivery model.The Company supports critical processes for more than 50 clients, including 20 Fortune 500 companies. These clients include global leaders in financial services, manufacturing, retail, travel and hospitality.eClerx currently employs 2,000 people across four state-of-the-art delivery centres in Mumbai and Pune. The company has sales and marketing offices across Europe and North America.

Financial Services: eClerx provides middle office and back office support to the Capital Markets businesses of leading global banks. The processes support all asset classes including equity, fixed income, currencies and commodities. eClerx provides end-to-end support through the trade lifecycle, including trade confirmation, settlements, portfolio matching and reconciliations, transaction maintenance, risk analytics and reporting. In 2008, the Company extended its services to buy side institutions including Asset Managers and Insurance Companies.

Full Job Description :    

Requirements:

• Graduate in any discipline

• Awareness of ISO or other Quality Methodologies

• Knowledge of Lean / Six Sigma would be an advantage

• 3+ years of experience

• Good Communication skills

• Good presentation skills

• Eye for Detail and good listening skills

Interested candidates can call Vedha Hiremath

Regards,

Vedha Hiremath
Human Resources
eClerx Services Ltd

Dates :     Walkins

Contact :   
Vedha Hiremath
eClerx Services Ltd

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