URGENT OPENINGS for US Collections( 0- 1 years)

Designation : URGENT OPENINGS for US collections/Uk voice and non-voice process..

Job Description :

* US Collections process....
* UK Voice and Non-Voice process..
* BPO Experiance would be an added advantage...
* Wants to delight customers, above and beyond the call of duty
* Has intimate knowledge of the customers needs
* Has empathy for the customers situation
* Is able to communicate clearly, both written and in speach
* Talks in a way the customer can understand
* Has a "thick skin" and is able to handle complaints, even when handling unpleasant
customers works accurate and with eye for detail
* Handles in the best interest of both customer and company
* Is able to use automated information systems to analyse the customers situation

Company Profile :

Firstsource (Formerly ICICI Onesource) is among India?s top three pure-play BPO services provider. We provide offshore BPO services to some of the World?s Fortune 500 and FTSE 100 companies primarily in the Banking and Financial Services, Telecommunications and Media and Healthcare Industries.Firstsource has quickly risen to the top of the BPO and contact center industry and built a reputation for high quality service and proven results. We have been ranked by NASSCOM amongst top 10 ITES-BPO companies in India from 2003-2008.

Firstsource is a leading global provider of business process outsourcing services. We offer a wide range of services across banking and financial services, telecommunications and media and the healthcare industry. Firstsource provides services throughout the customer lifecycle, including customer acquisition, customer care, billing and collections, transaction processing and business research and analytics.

Firstsource leverages its Rightshoring approach that is best suited to our clients business. We offer the benefit of our global delivery model across 42 world class centers and over 24,000 employees across India, US, UK and the Philippines. This model allows us to meet the needs of our clients in a timely, efficient and cost effective way.Business Week listed Firstsource as “Hot player” in list of offshore outsourcing companies. Our world class Process Excellence / Operational Excellence capability has been consistently recognized by our clients and industry associations/advisors like IAOP, IQPC, Everest, McKinsey etc. We won 8 Six Sigma awards from IQPC (International Quality and Productivity Center) in 2007-08.

Desired profile :

* Experienced with processing a high volume of orders and calls, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
* Requires a high school diploma or equivalent.
* 2-3 years of experience in a customer service (call center) environment is desired.
* Familiar with standard concepts, practices, and procedures within a customer/sales support setting.
* Relies on experience and judgment to plan and accomplish goals.
* Performs a variety of tasks.
* Works well within a group and is also considered a self-starter.
* Works under general supervision of the customer support supervisor.
* A certain degree of creativity and latitude is required.
* Ability and willingness to work 24X7 (including night shifts)
* Graduates/Undergraduates.
* Diploma/Degree in Travel & Tourism (will be an added advantage).
* Knowledge of reservations, ticketing & international geography.

Location : Mumbai

Experience : 0 - 1 years

Category :
• Call Centre, BPO, Customer Service
• Telecom/ ISP

Role :
• Fresher
• Customer Service Executive (Non-voice)
• Customer Service Executive (Voice)
• Fresher


APPLY HERE