Infinite Computer - Quality Analyst for Voice Based Technical Process (Desktop, O/S)

Designation: Quality Analyst for Voice Based Technical Process (Desktop, O/S) Job Description: Minimum 1 year of experience in a Technical Process as a QA Very strong experience in troubleshoting of Desktop/Laptop, Operating System End to end experience in Quality life cycle, starting from Monitoring to Feed back & coaching Open to work in 24/7 shift Effective communication & interpersonal skills Note: This is a immediate requirement. Resource should be willing to join immediately upon selection Company Profile: Infinite Computer Solutions is a global service provider of Infrastructure Management Services, Intellectual Property (IP) Leveraged Solutions, and IT Services, focused on the Telecom, Media, Technology, Manufacturing, Power and Healthcare industries. Our services span from Application Management Outsourcing, Packaged Application Services, Independent Validation and Verification, Product Development and Support, to higher value-added offerings including Managed Platform and Product Engineering Services. Infinite was recognized among the Dataquest Top 20 Best IT Employers in 2004, Deloitte Technology Fast 500 Asia Pacific in 2004, Top 100 Global Outsourcing Provider in 2006 by the International Association of Outsourcing Professionals (IAOP), and Top 10 Global Telecom Outsourcing Provider in 2006 by IAOP. Desired Profile: Very strong experience in troubleshoting of Desktop/Laptop, Operating System Minimum 1 year of experience in a Technical Process as a QA End to end experience in Quality life cycle, starting from Monitoring to Feed back & coaching Must be responsible for a batch of 20 - 25 agents Understanding of metrics & good at interpretation of data Open to work in 24/7 shift Effective communication & interpersonal skills Resource should be willing to join immediately upon selection Experience:     2 - 5 Years Role:     QA/QC Exec. Functional Area:      ITES/BPO/KPO, Customer Service, Ops. Education: UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required Location:       Bengaluru/Bangalore   Contact:    Punit Infinite Computer Solutions (India) Ltd Infinite Computer Solution Plot No 157, EPIP Zone, 2nd Phase, whitefield BANGALORE,Karnataka,India 560066 APPLY HERE